Working with those pesky "Users"

Oh what gift, to see ourselves as others see us. Had an encounters of the technical kind lately?

The truth is, user behavior tends to follow certain patterns regardless of industry. "I don't care what the business is," says Anthony McCloud, IS help desk technician at Mac Equipment, an air-filtration manufacturer in Kansas

City, Mo. "Users are always the same."

Source: computerworld.com

All but one of these kind of users is BAD:

• The Know-It-All


• The Know-Nothing


• Mr. Entitlement


• The Finger-Pointer


• The Twentysomething Whiz Kid


• The Dream User

NowPublic

Tags: hell | Kansas | desk | Heaven | Technology | user